Titration lab essays

Titration lab articles The investigation of corrosive base titrations includes thought of the reactants which happen among acids and bases. For this reason, it is helpful to recognize solid and powerless acids and bases. The term solid typically alludes to a substance which is totally separated into its segment particles in an answer, while powerless for the most part alludes to a substance which is just halfway separated. The standard of this trial was to see whether the mark on the jug of vinegar was accurately showing the percent mass of acidic corrosive as 5 percent through titration. Titration includes the procedure, activity, or technique for deciding the grouping of a substance in arrangement by adding to it a standard reagent of known focus in deliberately estimated sums until a response of unmistakable and realized extent is finished, as appeared by a shading change or by electrical estimation, and afterward figuring the obscure fixation. In this trial the procedure of titration was utilized to de cide the grouping of arrangements of acids and bases. Via doing this procedure, convergence of the obscure arrangement can be determined. In this lab, vinegar was added to a cup, just as the shading pointer phenolphthalein, and NaOH was included gradually until the measure of moles of base and corrosive were equal. From this the grouping of vinegar was resolved, just as the percent sythesis of acidic corrosive, demonstrating that vinegar unmistakably is 5 percent acidic corrosive. The Phenolphthalein marker is pink in fundamental arrangement, dismal in corrosive. We apportioned three 25.0-mL tests of the obscure corrosive arrangement (recording the exact estimation of the volume each time), and put two drops of phenolphthalein in each. We than filled the buret to approach the top with the standard NaOH arrangement and record the underlying level. After that we gradually added NaOH to the corrosive arrangement, being mindful so as to turn it ... <!

Genetics assignment three Essay Example | Topics and Well Written Essays - 500 words

Hereditary qualities task three - Essay Example alludes to variation articulation of chromosomes, portions of chromosomes, or individual qualities, contingent upon any of the two genders from where they get acquired. For the accomplishment of engraving, hereditary materials can get altered during the procedure of gamete creation or close to the starting early stage development in any of the two genders (Judd 33). In this way, the engraved qualities decide the attributes that are enunciated in an unexpected manner in comparison to would be the normal case under particular Mendelian legacy. This declaration is bogus since engraving isn't explicitly enactment of the Y chromosome on the grounds that with engraved qualities one can acquire just one working duplicate of the quality both from the mother or a dad (Judd 46). Hence, contingent upon the quality, either the duplicate of the dad or the mother, by expansion of methyl bunches at some phase during sperm or egg arrangement can epigenetically get quieted. b) Turner mosaicism could have emerged through blunders in early fetal cell division that brought about a portion of the cells having two complete duplicates of the X chromosome though the other have just one duplicate. The missing X chromosome brings about formative blames in the hatchling. Judd, Sandra J. Congenital Disorders Sourcebook: Basic Consumer Health Information about Nonhereditary Birth Defects and Disorders Related to Prematurity, Gestational Injuries, Congenital Infections, and Birth Complications, including Heart Defects, Hydrocephalus, Spina. second ed. Detroit, MI: Omnigraphics, 2007.

The Link Between OCD and Suicide

The Link Between OCD and Suicide OCD Living With OCD Print The Link Between OCD and Suicide By Owen Kelly, PhD Medically reviewed by Medically reviewed by Steven Gans, MD on August 05, 2016 Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Learn about our Medical Review Board Steven Gans, MD Updated on February 24, 2020 Photographer is my life. / Getty Images More in OCD Living With OCD Causes Symptoms and Diagnosis Treatment Types Related Conditions Information presented in this article may be triggering to some people. If you are having suicidal thoughts, contact the National Suicide Prevention Lifeline at 1-800-273-8255 for support and assistance from a trained counselor. If you or a loved one are in immediate danger, call 911 immediately. Obsessive-compulsive disorder (OCD) is a chronic mental illness that can be associated with significant disability and suffering. Indeed, people with OCD often report serious difficulties in relationships and problems at work. For some people, living with OCD can become overwhelming and can cause them to lose hope and to contemplate or even attempt suicide. If you have a family member or friend with OCD  thats exhibiting the potential warning signs of suicide, its important to know what to do. OCD and Suicide Although it has long been known that the risk of suicide is higher for people who are affected by mood disorders and schizophrenia, the relationship between anxiety disorders, such as OCD, and suicide has been less clear. However, recent studies suggest that people with OCD are 10 times more likely to die by suicide than the general population. Actively thinking about suicide (sometimes called suicidal ideation) also appears to be relatively common among people affected by OCD. Factors that predict whether someone with OCD will attempt suicide include the severity of their OCD symptoms, the co-occurrence of depression, feelings of hopelessness, the presence of a personality disorder such as obsessive-compulsive personality disorder, and a prior history of self-harm, such as cutting. The risk of suicide also goes up if the person with OCD is actively using drugs or alcohol, is unemployed, or is socially isolated. If your loved one is having suicidal thoughts, urge them to contact the National Suicide Prevention Lifeline at 1-800-273-8255 for support and assistance from a trained counselor. If you or a loved one are in immediate danger, call 911. Potential Suicide Warning Signs Its not always easy to know if someone is going to attempt suicide, but there are a number of potential warning signs that can signal that someone is thinking about harming themselves, including: Increased hopelessness: Your loved one may talk openly and at length about feeling hopeless, helpless, or that she cant take it anymore.Speaking of death or suicide: Out-of-character remarks about death, speaking openly about suicide, or an expressed desire to die by suicide should always be taken seriously. In some cases, this may be your loved ones way of asking for help.Increased depression: Your loved one may exhibit symptoms of depression, such as withdrawing from others, crying all the time, loss of interest in hobbies or activities, disrupted sleep, and lack of appetite.Preparing for death: People actively contemplating suicide will sometimes take out an insurance policy, adjust and/or create a will, or advise someone close to them of their final wishes.Changes in behavior: A normally cautious individual may engage in reckless or impulsive behavior and express little fear of the consequences of such behavior. Conversely, someone who is depressed may suddenly act cheerful for n o apparent reason.Giving away possessions: Its not uncommon for individuals who are actively contemplating suicide to give away prized possessions to trusted friends or family members. What You Can Do If you have a loved one with OCD whos exhibiting the potential warning signs of suicide, heres what you can do to help: Keep communicating: Talk openly and frankly about what your loved one is feelingâ€"talking about suicide doesnt make it more likely that she will harm herself. Dont be afraid to express your own feelings as well. If youre scared and worried about your loved one, then it can be helpful to say so.Ask questions:  Although it can be uncomfortable, frankly asking questions about whether your loved one is thinking of killing or harming himself, as well as other details such as how and when hes considering doing it, whether he has access to a weapon or large amounts of medications, and other relevant concerns, may help ensure that suicide does not become an untouchable subject.Empathize, dont minimize: As you might imagine, admitting suicidal thoughts or a suicide plan is often an extremely difficult, embarrassing, and painful experience. Simply telling your loved one to stop thinking about it, think good thoughts, or even to get over it, may make her feel even more rejected, insecure, and/ or depressed. Make sure you let your loved one know that you understand how difficult this experience must be for her.Get help: Suicide is a very serious problem that often requires hospitalization and the assistance of qualified professionals. In cases where you feel your loved one is an immediate danger to herself, accompany her to the local hospital emergency department or wait with her until help (e.g., police or ambulance) arrives. In less urgent cases, help him locate and/or access resources such as the National Suicide Prevention Lifeline, a support group, or a mental health professional he trusts. The 9 Best Online Therapy Programs

How can we evolve through virtual augmentation Free Essay Example, 1750 words

Technology improves human performance in all aspects that make work easier and efficient. Corporations that have made the best use of technology have gained a competitive advantage as technology has improved productivity and improved their workforce. Technology has become part of human life, and we cannot fail to acknowledge the changes that it has brought. Technology clearly proves the progressive evolution of the human brain and the impact that this evolution has on the environment. Corporations have been forced to adapt to the emerging technologies so as to survive in the very competitive world. Technology is inevitable, and companies should ensure that they are flexible enough to adapt to emerging technologies. According to Michael Washburn, (2004) machines are now taking up the tasks that humans used to perform and their efficiency has rendered humans effort unnecessary. Machines are fast, accurate, and can perform repetitive tasks without experiencing fatigue. These abilities have made computers more preferable to work with, and corporate organizations have been the main beneficiaries as computers have reduced the cost of hiring so many people. The main disadvantage of this replacement is that it has increased the rate of unemployment. We will write a custom essay sample on How can we evolve through virtual augmentation or any topic specifically for you Only $17.96 $11.86/page

The End Of The Reconstruction - 1318 Words

In the 1860’s there was an Era that started called the reconstruction. The main purpose for the reconstruction was to give African-American people full political and civil equality. However, it was very tough to do this, especially since most white in the south didn’t want the African-Americans to have the same rights as themselves. During this Era there were multiple good things that happened, yet, there were also many bad things that happened. For instance, during the reconstruction the 14th amendment was passed so the African-American would get equal rights, but during the Era groups such as Ku Klux Klan was created, also during this time the economic problems weren’t solved. Since the main point of the reconstruction was to make African-Americans to gain equality, the 14th amendment that was passed in 1868 was very positive. The 14th amendment was a very important time during the reconstruction, since the amendment made it illegal to treat different races une qually. However, although some people thought that the 14th amendment was going to make everything good in the society, and that the African-Americans would be treated fully equally wasn’t completely correct. For example, although the 14th amendment was passed, and made it illegal to treat different races unequally, some people still did. Nevertheless, the African-Americans did gain more rights than they had before, and were treated more equally after the 14th amendment passed. Although the 14th amendment was goingShow MoreRelatedThe Civil War And The End Of Reconstruction1197 Words   |  5 PagesAfter the Civil War, following the Compromise of 1877 and the end of Reconstruction, the protection for the rights of African American ended if there was any. Southern States had moved to impose a system of segregation on nearly all areas of life. New laws that required segregation that stirred â€Å"separate but equal† doctrine that disenfranchise African Americans for almo st six decades. It is hard in this days and age to be able to imagine segregation as a law, but the remnants just change form andRead MoreWhat Did The End Of The Reconstruction Happened?1046 Words   |  5 Pagesof the United States, he only served one term as president from 1877 to 1881. He was involved in the ending of the reconstruction, the Dawes Act, The Great Railroad Strike, Colombia and the Monroe Doctrine, etc. Hayes tried to do things he thought was good for this country but little did he know it made things worst than what they already were. The ending of the reconstruction happened because of the election of 1876, it is between Rutherford B. Hayes and Samuel J. Tilden. This election is soRead MoreReconstruction : The End Of The American Civil War1824 Words   |  8 PagesReconstruction was to be what took place following the end of the American Civil War. To most scholars this is true. However, to truly understand the magnitude of reconstruction, one must take the path less traveled as Eric Foner did in his book, Reconstruction; America’s Unfinished Revolution, 1863-1877. What is that? 1863? Yes, Foner believes that reconstruction officially started then with the signing of the Emancipation Proclamation. Why, you may ask. The reasoning behind this premise is simpleRead MoreWhy Was Responsible For The End Of Reconstruction?1282 Words   |  6 Pagesnot a person. The question is, who was responsible for the ending of Reconstruction (To rebuild/fixing after war): Northern Neglect or Southern Resistance? Though there is no question. The North’s neglecting to the south was a primary reason for the ending of reconstruction because during that era a large percentile of the North made up the Ku Klux Klan (KKK), which that specific group was largely opposed to the reconstruction of the South as well as they were supremacist; which means, â€Å"an advocateRead MoreThe End Of Reconstruction During The Civil War915 Words   |  4 Pagessuch as Great Britain, had found, or created, new sources for these goods. That left the US in a position where it needed to find new markets for its goods. And if Europe wasn’t that market, then it had to be South or East. Meanwhile, the end of Reconstruction had created a society that began to accept racism as a cultural norm. Belief that Anglo-Saxon Protestants were the most suited to run the nation, and the world, became pervasive in America. That can be seen in immigration, where immigrantsRead MoreThe Growth of American Government from the End of Reconstruction and the end of World War II1513 Words   |  7 Pagesthe government’s role in helping the nation’s most vulnerable citizens, Secretary of Labor Frances Perkins headed a special committee that devised a plan to provide a minimum level of economic security to as many Americans as possible†¦Ã¢â‚¬ 12 At the end of World War II, the United States emerged as a super power. The government had grown so large that the United States was â€Å"†¦economically and militarily the strongest nation on earth.†13 World War II had ended the Great Depression. The dramatic expansionRead MoreFrom the beginning of the Civil War all the way up to the end of Reconstruction, the United States800 Words   |  4 PagesFrom the beginning of the Civil War all the way up to the end of Reconstruction, the United States endured a similar type of revolution than it had dealt with in the previous years. In this time, many social and constitutional advancements brought about great change and discord in the country. However, some of these constitutional developments ended up causing conflict such as the civil rights bills and Emancipation Proclamation, in addition to the social developments such as the Black Codes, KuRead MoreReconstruction Era1650 Words   |  7 PagesReconstruction 1 The Reconstruction Era Jessica Onken American History Since 1865 Professor Tim Johnston August 2, 2010 Reconstruction 2 The Reconstruction Era The reconstruction era was a difficult time for the African American slaves from 1865 to 1877 because the slaves were freed and there were no jobs for them, had very little or no education, and had very limited opportunity in the south. Reconstruction was one of the most critical periods in American History. The CivilRead MoreShort Term Effects Of Reconstruction Essay982 Words   |  4 Pages The end of the Civil War produced many short-term and long-term effects. After the Civil War through 1896, the North and South tried to reunite the United States to avoid being attacked by other countries. While the government tried to solve the problems with rebuilding the nation, their solutions were short term and failed to address the problem. There were many disagreements about Reconstruction that lead to conflict in the government and in the South. There were many plans that the governmentRead MoreEffects Of The Reconstruction Era1139 Words   |  5 PagesEffects of the Reconstruction Era   Ã‚  Ã‚   The end of the Civil War created many short term and long term effects. After the Civil War, 1863-1896, United States, the north and south are trying to reunite by Rebuilding the Nation, to become unified and avoid being attacked by other countries. Through 1896, the North and South tried to reunite to avoid being vulnerable from attacks by other countries. The government tried to solve key problems after the war with Rebuilding the Nation. This was called the

Salem Witchcraft Trials The Salem Witch Trials - 1723 Words

Jaida Christensen Mrs. Gilman 7-8 Advanced LA 4 May 2015 Salem Witchcraft Trials The Salem Witch Trials took place in colonial Massachusetts within modern day town Danvers and continued from sixteen ninety-two to sixteen ninety-three. The â€Å"Witchcraft Craze† rippled throughout Europe and included the events at Salem Village. This craze lasted from the thirteen hundreds to the sixteen hundreds and was caused by many religious reasons. More than two hundred people were accused of witchcraft, the â€Å"devil’s magic,† and twenty were executed in Salem Town. Overall tens of thousands of accused witches and warlocks were executed. The colony admitted the trials were a mistake and were a combination of paranoia and injustice. In sixteen eighty-nine, what is now known as the King William’s War destroyed Upstate New York, Nova Scotia, and Quebec. Refugees from the war were sent to the colonies, mostly Salem Village. All of the displaced people in the small town put a burden on the town’s resources. Many confl icts appeared all while a new Governor was voted for, Governor Phipps. Many townspeople disliked the new Governor and the citizens continued to fight. Villagers who lived the Puritan lifestyle believed the Devil had caused all of the recent bickering. The minister’s daughter began having fits and the doctors blamed this on the supernatural. There were three women who were accused and interrogated. Two out of the three pleaded innocence while the third admitted to contact with theShow MoreRelatedSalem Witch Trials : Witchcraft Trials1726 Words   |  7 PagesSalem Witch Trials Flaming sermons, bewitched girls, accusations being thrown here and there, and executions terrified colonists during the Salem witch trials. The Salem witch trials are well known, but they are not the first in America and are very small compared to other witch hunts. In 1648 Margaret Jones was hanged for witchcraft in Massachusetts (Brooks). In Europe 110,000 people were questioned during the 1300s to the 1700s, and 40,000 to 60,000 people were executed (New World Encyclopedia)Read MoreSalem Witch Trials : Witchcraft Essay1107 Words   |  5 PagesSalem Witch Trials Witchcraft has been around since the B.C. era, but erupted in the late 1600s. It began in Europe and eventually made its way to the New World. Witchcraft is believing in and the use of practical magic, such as casting spells, calling on spirits, or predicting the future. Witchcraft is derived from the Anglo-Saxon word, â€Å"wicce,† meaning wise. Therefore, it translates into â€Å"craft of the wise.† Wise people were those who were familiar with natures’ forces and were educated when itRead MoreWitchcraft Trials And The Salem Witch Trials893 Words   |  4 PagesThe Salem witchcraft trials took place in colonial Massachusetts between February 1692 and May 1693. The news of witches began to spread in Salem when a group of young girls gathered together in the kitchen of the Reverend Samuel Parris with his Indian slave named Tituba to experiment with witchcraft. After these young girls began to portray unusual behavior the village doctor came to the scene and diag nosed the girls to be possessed by the devil. The news of the presence of witches spread throughoutRead MoreWomen Accused Of Witchcraft During The Salem Witch Trials1169 Words   |  5 PagesThe women accused of witchcraft during the Salem Witch Trials were targeted due to their physical appearance. Any mark that may be seen as unusual on a women could easily convict her. The most common sight was often found through physical examinations of there convicted women. It became known as â€Å"the devil’s mark†. The devils mark is described as â€Å"a tangible sign left by the devil of his compact with the witch,partly to provide physical evidence that could be used in court† (Pavlac 72). MeaningRead MoreThe Salem Witchcraft Trial : A New Interpretation Of The New England Witch Trial1066 Words   |  5 Pages11/9/2017 The Salem Witchcraft Trial A fever in Salem: A new interpretation of the New England witch trial. (84) According to the article in the seventeen centuries people would experience all kinds of symptoms that were unmoral. Twisted joints, their vision would become blurry, teeth marks on their body’s would appear and even been capable to bark like a dog. But most imported causing them death. And all of this because they believed someone was doing witch craft to them. On 1692 theRead MoreThe Salem Witch Trials : Witchcraft And Magic Were Two Ideas1180 Words   |  5 PagesThe Salem Witch Trials transpired from 1692 to 1693 resulting with many imprisonments; yet, only twenty deaths. The witch frenzy materialized from the allegations of a group of young girls claiming to be possessed by supernatural forces. Yet, the people accused of being witches in Salem, Massachusetts did not practice witchcraft. The Puritans were falsely accused of sorcery which can be proven through many theories and the false credibil ity of legal evidence. The lifestyle of the Puritans mayRead More Comparing the Salem Witch Trials, European Witchcraft Craze and the McCarthy Hearings1708 Words   |  7 PagesComparing the Salem Witch Trials, European Witchcraft Craze and the McCarthy Hearings The evidence of witchcraft and related works has been around for many centuries. Gradually, though, a mixture a religious, economical, and political reasons instigated different periods of fear and uncertainty among society. Witchcraft was thought of as a connection to the devil that made the victim do evil and strange deeds. (Sutter par. 1) In the sixteenth, seventeenth, and twentieth century, the hysteria overRead MoreThe Witch Trials : Witchcraft And The Devil Swept Through The Little Salem Village1589 Words   |  7 Pagesyear was 1692, when terror of witchcraft and the devil swept through the little Salem village. When the trials came about people turned on their enemies and even family turned on other family members with accusations of witchcraft. Throughout this process many people were hung or stoned to death because they were found guilty of having relations with the devil or for not admitting to witchcraft. Many books and articles have been published about the Salem witch trials but most of them were writtenRead MoreRelationship between McCarthyism, Saudi Arabias War on Witchcraft, Moral Panic that Occured in Christian Nations and the Salem Witch Trials682 Words   |  3 Pagesstriking resemblance to one another. The first topic is McCarthyism which centers on the Red scare in the 1950’s. Second is Saudi Arabia’s War on Witchcraft which is what the name implies an inter-regional hunt for anything witchlike. Third is the Moral Panic that occurred mostly in Christian nations at the time. Fourth and final is The Salem Witch Trials which was in-link to moral panic due to both centering on absurd hysteria amongst a populace. Though many at the time and even now viewed these actsRead MoreWitchcraft : The Causes Of The Salem Witch Trials1219 Words   |  5 PagesWitchcraft is the use of magical powers. Witchcraft is often regarded as â€Å"black† magic. The article called â€Å"The Salem Witch Trials: 1692-1693† states that â⠂¬Å"[s]ince the early fifteenth century, so-called witch panics had periodically swept across Europe, causing witch hunts, accusations, trials and executions† (â€Å"Salem† 1). Although some children and males were accused, the greater part of the arraigned individuals were female (â€Å"Salem† 1). A debatable amount of around forty thousand individuals were

Customer Satisfaction in Hotel Industry †MyAssignmenthelp.com

Question: Discuss about the Customer Satisfaction in Hotel Industry. Answer: Conceptual Framework from the Articles According to Amin et al. (2013), the theory on customer satisfaction in the hotel industry has developed over the recent years, as many studies have been conducted with respect to this topic. Since the hotel industry is one of the fastest growing industries on a global scale, it is seen that the consumers are attracted towards the new products and services that are being offered by them. This has helped the hotel industry in satisfying the customers being providing them with premium quality of products and services (Mc Cullagh 2010). The article will deal with the satisfaction of the customers in the hotel industry. It will help in finding out the expectations that the customers have when they stay in a hotel for leisure or for business purposes. The customers need to feel that they are appreciated within the hotel so that the quality of service that will be provided to them can be high with respect to the expectations of the customers. The hotels need to keep up with the promise that they will deliver the best quality products and the services to the customers so that they can be satisfied with the quality of the hotel. The major disappointment that the customers face is when they find out that the products and services were not provided to them, which attracted them towards the hotel. This acts as a drawback for the customers, as they tend to find alternatives where they would find the premium quality of products and services (LE 2010). The hotel organizations need to have loyal customers so that they can come back to the hotel when they visit that particular place for rejuvenation or for business trips. The hotels need to analyze the feedbacks that will help them in serving the customers in an efficient manner. The loyal customers need to be provided with special gifts or discounts so that it can help them in being attracted to the particular company. The hotels need to make sure that the needs of the customers are met carefully so it can help in building up of personal assistance with the customers (Mc Cullagh 2010). Common themes from the articles: Customer satisfaction It is defined as the perception of the individuals over the performance of the products and services so that it can meet the expectation of the customers. The process in highly individualized and is based on the needs and the preferences of the customers. The delight of the customers happens when the products and services reach beyond the level of satisfaction and helps the customers in having a pleasurable experience within the organization. Some of the researchers are of the opinion that when the customers in the hotel reach higher than the level of tolerance within themselves with respect to the products and services that are offered to them by the hotel, the customers are delighted with the services. Customer loyalty Loyalty can be defined as the brands, products and services that are used by the consumers continuously when the customers choose their hotel rooms for their leisure or business purposes. To put it simply, customer loyalty is the commitment of the individuals to re-purchase the products and the services in the future, which causes a repetitive purchase of the same brands. Customer loyalty is important in the hotel industry, as it helps in retaining the customers so that the profits of the organization can be increased. The primary focus of the hotel organizations is to increase the volume of rent by increasing the level of usage and providing them with wide varieties of products and services. This will help in creating a bond between the customers and the hotel brand, which will help in bringing the customers on a repetitive manner. The hotel industry emphasizes primarily on the customer loyalty, as it will help them in the long-term success of the hotels (Torres and Kline 2013). Different themes from the articles: SERVQUAL model This model is used to measure the outcome of the customer satisfaction within the hotel industry. It is based on the evaluation of the clients with respect to the quality of service by comparing the obtained and the expected value and by considering the gaps that are present in the service. The model will help in measuring the quality in the hotel industry with respect to responsiveness, competence, courtesy, credibility, security, access, communication, understanding, reliability and tangibles. The scale in the model helps in providing a comparison between the expectation and the perception of the consumers. HOLSERV and Lodging Quality Index (LQI) HOLSERV is a form of questionnaire that helps in producing a reliable instrument, which is specific to the hotel industry. This scale is relatively shorter and is more user-friendly when compared to the SERVQUAL scale. The scale consists of seven points of rating where the minimum indicates poor and the maximum indicates as excellent on the scale. The LQI scale is built based on SERVQUAL model where the interviews are taken from the luxury as well as the economic hotels. This will help in comparing the feedbacks that are given by the consumers with respect to the satisfaction level of in the hotel industry (LE 2010). Limitations of the study The limitation in both the articles is that the size of the sample, which is smaller in nature. The study needs to be conducted on a larger base of population so that the sample can be studied based on the quantitative and the qualitative type of research process. The concept of customer delight and customer loyalty needs to be explored further. Future research The research can be carried for the future, which will help in taking a larger base of population as the size of the sample for the research process to be more accurate in nature. The interview process with the managers of the hotels can be conducted in a better manner so that it will help in identifying the delights of the customers and provide better ideas about the increment in the profit levels for the hotels. References Amin, M., Yahya, Z., Ismayatim, W.F.A., Nasharuddin, S.Z. and Kassim, E., 2013. Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry.Services Marketing Quarterly,34(2), pp.115-125. LE, N., 2010. Service quality and customer satisfaction in the hotel industry. Mc Cullagh, R., 2010. Customer retention management in the hospitality industry: a profile of the hotel industry in Donegal. Torres, E. and Kline, S., 2013. From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry.International Journal of Contemporary Hospitality Management,25(5), pp.642-659.